Returns, Refunds and Exchanges
Customers should inspect their orders upon receipt and notify SENINOTA of any suspected defect, incorrect item, missing item or damage as soon as reasonably practicable.
Change-of-mind returns, exchanges and refunds are not offered unless SENINOTA expressly agrees otherwise or applicable law requires them.
Products that are defective, damaged in transit, incorrectly supplied or materially different from their description will be assessed and remedied in accordance with applicable Malaysian law.
Depending on the circumstances and legal requirements, an appropriate remedy may include repair, replacement, refund or another legally required resolution.
SENINOTA may request reasonable supporting information or the return of an affected item where appropriate and lawful.
Refund processing times may depend on the payment provider, bank or payment method used.
Nothing in these terms excludes or limits statutory guarantees, consumer rights or remedies that cannot legally be excluded or limited.