# SENINOTA
## PRIVACY POLICY
**Effective Date: 23 October 2026**
At SENINOTA – Paper and Stationery, we respect your privacy and take your personal information seriously.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.
### 1. Information We Collect
When you shop with SENINOTA or contact us, we may collect the following information:
- **Personal details:** Your name, email address and telephone number.
- **Delivery details:** Your shipping address and other information needed to deliver your order.
- **Order information:** Products purchased, order history, personalisation details and payment status.
- **Payment information:** Transaction references and payment confirmations provided by our payment service providers.
- **Website information:** Basic technical information, such as your browser type, device information and website usage data, where collected through our website or relevant tools.
We only collect information that is reasonably necessary for our business operations and applicable legal requirements.
### 2. How We Use Your Information
We may use your information to:
- Process and confirm your orders.
- Arrange payment processing and product delivery.
- Contact you about your purchases, delivery updates or customer enquiries.
- Prepare personalised products according to your instructions.
- Provide customer support and resolve order issues.
- Improve our website, products and shopping experience.
- Prevent suspected fraud and protect our business.
- Meet legal, accounting and regulatory requirements.
We will not use your information for unrelated purposes where consent or another lawful basis is required and has not been obtained.
### 3. Payment Security
Payments made through our website may be processed by third-party payment providers.
Your payment details are handled according to the relevant provider's systems, security measures and privacy policy.
SENINOTA does not intend to collect or store full payment card details or security codes unless this is specifically required and handled through an appropriate authorised system.
We recommend that customers never share their passwords, banking PINs or one-time passwords (OTPs) with anyone claiming to represent SENINOTA.
### 4. Sharing Your Information
We do not sell your personal information to other businesses.
However, we may share relevant information with trusted third parties when necessary, including:
- **Payment providers:** To process payments and verify transactions.
- **Courier companies:** To deliver your orders.
- **Website and technology providers:** To maintain our website and related services.
- **Professional advisers or authorities:** Where reasonably necessary to meet legal obligations, protect our rights or address suspected fraud.
We share only the information reasonably necessary for the relevant purpose, subject to applicable law.
### 5. Cookies and Website Tracking
Our website may use cookies or similar technologies to help it function properly, remember preferences, understand website traffic or improve the shopping experience.
You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website.
Disabling certain cookies may affect some website features.
Where required by law, we will seek consent before using cookies or tracking technologies that require it.
### 6. How We Protect Your Information
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to customer information is limited to people and service providers who need it for legitimate business purposes.
However, no website, online service or electronic storage system can be guaranteed to be completely secure.
If a personal data breach occurs, SENINOTA will take appropriate steps in accordance with applicable legal requirements.
### 7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, handling customer enquiries, maintaining business records and meeting legal obligations.
Some transaction and accounting records may need to be retained for a longer period where required by law.
When information is no longer needed, we will take reasonable steps to delete it, destroy it or anonymise it, where appropriate.
### 8. Your Privacy Rights
Subject to applicable Malaysian law, you may have the right to:
- Request access to your personal information.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for certain uses of your information where consent is the legal basis.
- Ask questions about how your information is collected or used.
- Make a complaint if you believe your personal information has been handled improperly.
Some requests may be subject to legal requirements or limitations. We may need to verify your identity before processing a request.
To make a privacy-related request, please contact SENINOTA through the contact details on our official website.
### 9. Third-Party Websites
Our website may contain links to external websites, payment gateways or other services.
These third parties operate independently and may have their own privacy policies. SENINOTA is not responsible for the privacy practices of external websites that we do not control.
We encourage you to review their privacy policies before providing personal information.
### 10. Children's Privacy
Our website is intended for general shopping and is not specifically directed at children.
Where personal information relating to a child is provided, it should be handled by a parent or legal guardian where appropriate and in accordance with applicable law.
### 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.
Any updates will be published on this page with a revised effective date where appropriate.
We encourage customers to review this page occasionally.
### 12. Contact Us
If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact us through the official contact details provided on our website.
**SENINOTA – Paper and Stationery**